Category Archives for Email Monitoring

Acceptable Usage Policy - Free Best Practice Guide

The ePolicy Institute and MessageLabs have combined forces to provide a free Best Practice Guide to implementing and enforcing email and web acceptable usage policy (AUP) across your organisation to help protect your organisation’s assets, future, and reputation at risk. Access AUP Best Practice Guide here - but they do ask you to create an account first!

Company warning! Email communications added to UK Sexual Offences Act

Changes to UK Sexual Offences Act could mean negligent companies face listing on the registry.

The inclusion of email harassment in the revised UK Sexual Offences Act could open companies up to legal troubles, said an industry insider.

The UK Sexual Offences Act 2003 was recently updated to include “improper use of public communications.” Because of this, a person sending sexually harassing emails could be handed a sexual offences prevention order (SOPO) and therefore be included on the national sex offender registry.

“It really has tremendous implications for any organisation because the widening of the sexual offenders act could mean employers have vicarious liability,” said Ed Macnair, CEO of internet security firm Marshal. “The person sending is prosecutable, but also the organisation.” He cited one case where a London hospital was held liable in a harassment suit involving members of staff and another in the US where an employee’s wife sued her husband’s firm because they facilitated his child pornography habits.

“You don’t want your chief operating officer on the sexual offender registry because somebody in the company did something,” Macnair said.

Source: ITPro

MessageLabs managed email security services

Dicontas is now a MessageLabs Associate partner and is authorised to sell MessageLabs email security services.

MessageLabs is a provider of best-of-breed managed email security services for email, web and instant messaging communications - protecting globally over 13,000 customers from the latest viruses, spam and inappropriate content.

For more information, please visit Dicontas Services for MessageLabs Image Filtering & Content Control page.

Dicontas offers centralised email administration services to complement use of this managed service by helping to decrease the total cost of ownership and other business / legal risks when introducing and utilising email monitoring within the workplace.

2006 - a good year for making online businesses safe with managed filtering services

2006 has been a good year for the providers of managed filtering services and in many cases web and email filtering services have come together through partnership or acquisition to provide both from a single source.For instance, UK-based web filtering vendor ScanSafe has seen 100 per cent growth in seats served by its web filtering service. It is now selling as much in the US as in Europe, has set up in Asia and now has around 40 partnerships with internet service providers. But perhaps its biggest coup has been to reach a partnership agreement with Postini, a leading provider of email filtering services.

Postini has also expanded rapidly in the last few years, not quite at the rate of growth as spam itself but not far off that. It claims the number one position in the market for hosted email filtering. Expanding its business to include web filtering is an obvious choice for Postini as the email filtering nears saturation (although Postini continues to gain customers from churn in the market). Postini has 100s of ISP partners which could provide a lucrative route to market for its new web-filtering offering.

This has not gone unnoticed by other vendors. McAfee, the world’s largest pure-play IT security company, has itself formed a partnership with Postini and is reselling its managed filtering services. Microsoft made a couple of acquisitions recently—FrontBridge for email filtering and FutureSoft’s Dynacom I-Filter (buying its web filtering product, not the company)—so now has the capability to offer both services.

Two other UK companies, BlackSpider and SurfControl, got together in 2006 to achieve a similar goal. BlackSpider is a competitor to Postini that also provides a managed email filtering service. SurfControl has long been a competitor in the web filtering market. Along with companies such as Secure Computing and WebSense it provides filters for controlling what employees can do on the web. The aim of bringing the two companies together is to leverage one’s web filtering heritage with the other’s experience of providing a managed service.

Not to be left out, yet another UK company with a global presence, MessageLabs, also launched a hosted web filtering service in July 2006, to sit alongside its well established email filtering service. MessageLabs has a partnership with IBM, bringing the world’s number two IT vendor in to play (yes, if you haven’t already heard, HP’s latest quarterly figures allowed it to claim top spot).

Using managed filtering services is proving to be one of the most effective means of controlling web and email traffic.

Source : IT-director.com - 22/12/06 - Written by Quocirca

corporate email monitoring starts to pay off

An increasing number of companies are monitoring employees’ e-mails for a good reason and with impressive results. It seems this invasion of workers’ personal space might reduce companies’ risks for financial scandal.

One of the results of this tightening-up is a closer watch over employees and the information they share in the course of doing business. Thus, one survey found that 93 percent of companies have formal electronic communication retention and review policies.

The same survey – conducted by Fortiva, a company that provides secure e-mail archiving – also found that of those companies with such policies, 63 percent said that e-mail surveillance has improved their ability to see exposure to risks as a result of employee communications. As a result, 26 percent of companies said they have fired employees as a result of information they discovered through e-mail surveillance.

Companies seem to be achieving the intended results. Employees appear to be more aware of the risks inherent in e-mail and subsequently are monitoring themselves. 83 percent of companies say they do not prohibit employees from sending or receiving personal e-mails on the companies’ systems. Yet, 79 percent of businesses believe e-mail monitoring is deterring employees from sending or receiving e-mails that violate corporate rules and policies.

Extract from Richmond.com

Email monitoring in the US - stats , stakes and 7 mistakes

60% of companies monitor external (incoming and outgoing) e-mail as a way to protect against intruders, leaks, and offensive content. However, only 27% monitor internal messages (employee to employee messages), but that number is steadily growing as more and more companies are facing e-mail harassment suits.

Why Are Employees monitoring your email?
In its landmark 7-2 decision, the U.S. Supreme Court ruled that employers are responsible for harassment — even if they are not aware that it is going on. Specifically, employers may be held liable if the employer “should have known of the conduct and fails to take immediate and appropriate corrective action.” (Burlington Industries v. Ellerth and Faragher v. City of Boca Raton)

The “should have known” standard is particularly troublesome when harassment involves email. How can a company know about every email message from its employees when thousands of messages are sent every day? Which messages should the company know about?

The liability for not knowing about email harassment can be substantial.

The good news is that the U.S. Supreme Court said that penalties and fines could be lessened if the companies exercised “reasonable care” to prevent and correct harassment. (Burlington Industries v. Ellerth and Faragher v. City of Boca Raton)

Many harassment suits are now focused on whether companies exercised “reasonable care.” Many companies compound their risk by the mistakes they make when handling email. Fortunately, there are steps that you can take - click on link below to view report.
Source: 7 Mistakes You Can Avoid With Email Harassment Cases - Inboxer

Survey reveals attitudes to email monitoring

A survey conducted in the financial districts of London and New York suggests that Wall Street workers are more aware of compliance breaches and monitored electronic communication than their City colleagues, but are also more likely to try to dodge communication controls.

A total of 300 people working in Wall Street and the City were surveyed by Orchestria, a company which makes software to enforce employees to use network resources in accordance with company policy and international regulations.

The research discovered that more than 60 per cent of respondents in New York thought that it was right that their employer should monitor their email. By contrast, only 38 per cent in London supported their firm’s right to monitor email.

Source : vnunet


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