Business Email Issues & Solutions : Email Monitoring
Email is a critical communication tool in today’s digital workplace.
The cost of email monitoring technology is now within easy reach for most organisations – even more so when you take into consideration the risk of not deploying this technology – which is the increasing cost and awards in employment litigation cases where upset employees are taking their ex-employer to court, and where other individuals are increasing standing up against discrimination and their rightful desire and demands to work within a protected working environment.
The organisation must investigate ways to make better use of email communication and increase employee effectiveness and productivity, yet the balance between the needs of the organisation to maintain and grow its business, and the legal rights of the individual to maintain private communications within their workplace, thrusts unique issues when managing email systems and presents new drivers for monitoring email communications.
The major issues are symbolically represented on this page by the most deployed business email application (Microsoft Outlook) which gives users the ability to effortlessly send, receive and forward multi-media based messages over a business email system.
This mailbox belongs to a fictitious email user who has 'kindly' grouped all his inbound emails into their respective folders to show the types of typical content contained within his mailbox.
These folders have been added to represent some of the potentially offensive and abusive materials that will be communicated by email users.
Please move your mouse over each of the Microsoft Outlook Mailbox Folders in the image map below to view these problems and their solutions. These folders have relevant pop-up comments that explain some of the major problems facing the organisation - together with the solution.
A yellow pop-up box represents an end-user initiated problem that has to be addressed by user education, enforced by an acceptable use policy and backed up by an effective email monitoring technology solution.
A purple pop-up box represents a company-wide problem that is a feature of a business email system.
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The problems and solutions highlighted within this image have been exported as an Adobe Reader PDF document for printing. This can be downloaded from the right-hand column.
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Reduce costs and achieve email compliance via outsourced email filtering administration & content assessment processes.
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